Refund policy

We have a 30-day return policy, which means you can request a return within 30 days of receiving your item.

To be eligible for a return, your item must be unused, uninstalled, and in the same condition that you received it. It must also include all original packaging, labels, manuals, accessories, and proof of purchase.

To start a return, please contact us at airzoesupply@163.com. If your return is accepted, we will send you return instructions, including how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us at airzoesupply@163.com with any return questions.

Return Shipping

  • If the return is caused by the customer, including ordering the wrong size, thread type, model, or quantity, the customer is responsible for the return shipping cost. The specific shipping fee depends on the carrier and service you choose.                 
  • If the return is due to our error, such as receiving a damaged, defective, or incorrect item, you will not be responsible for the return shipping cost.

Damage and Problems

Please inspect your order upon receipt. If the item is defective, damaged, or if you received the wrong item, please contact us immediately so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Custom products, special orders, and personalized items cannot be returned.

We do not accept returns for items that have been installed, used, modified, damaged after delivery, or returned with missing parts, accessories, manuals, labels, or original packaging.

We also do not accept returns for sale items or gift cards.

Exchanges

The quickest way to make sure you get the item you want is to return the item you have. Once the return is accepted, you can place a separate order for the new item.

Refunds

We will notify you once we have received and inspected your return, and we will let you know whether your refund has been approved. If approved, the refund will be issued automatically to your original payment method.

Please note that it may take some time for your bank or credit card company to process and post the refund.